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Level 3
January 29, 2024
Solved

SafeSend integration

  • January 29, 2024
  • 2 replies
  • 23 views

I'm trying to integrate SafeSend into Lacerte, but the splash screen did not appear, and I can't turn this feature on. I've been using SafeSend independently since last year.  Any help?

    This topic has been closed for replies.
    Best answer by kbroccoli

    We were having the same issue today and went digging...here's how to add it if the spashscreen doesn't show up:

    In Lacerte, go to Settings --> Options.  Make sure the "Client View" option is on "All Clients", then open the Misc group and find SafeSend.  Select SafeSend, and click > to move it to the "Display" column.  You can move it up/down to rearrange the order from there.

    The first time you login, it will ask you to enter your subscription key as well - this article was helpful in hunting that down: https://accountants.intuit.com/support/en-us/help-article/other-articles/finding-subscription-key-safesend-lacerte/L1ZGZTNfP_US_en_US?uid=ln0e5leu

    Hope that helps!

    2 replies

    kbroccoliAnswer
    Level 2
    January 29, 2024

    We were having the same issue today and went digging...here's how to add it if the spashscreen doesn't show up:

    In Lacerte, go to Settings --> Options.  Make sure the "Client View" option is on "All Clients", then open the Misc group and find SafeSend.  Select SafeSend, and click > to move it to the "Display" column.  You can move it up/down to rearrange the order from there.

    The first time you login, it will ask you to enter your subscription key as well - this article was helpful in hunting that down: https://accountants.intuit.com/support/en-us/help-article/other-articles/finding-subscription-key-safesend-lacerte/L1ZGZTNfP_US_en_US?uid=ln0e5leu

    Hope that helps!

    CNLuntaxrAuthor
    Level 3
    January 29, 2024

    Thanks!  Went looking exactly for this last week and it was not there, and tech support couldn't find it either.  It appears the latest release has added this.  Never did see the "splash screen."

    Level 6
    February 8, 2024

    We also already had SafeSend installed, so never saw the splash screen.  Thanks for clarifying how to do this!

    Robert Kirk
    Rockville, MD

    Level 3
    January 28, 2025

    I also do not see the Splash Screen for 2024 version and have reinstalled it twice. Still not showing up as an Option to add per instructions.  I had used this in 2023 also and it's active there still, but not in 2024. Not getting anywhere with this!