Return is deleting after I exit the program.

Forum|Forum|2 years ago
September 7, 2023
1 reply
12 views

I am on the desktop version and my system is set to autosave every 5 minutes. I print the return to pdf and when anyone in the group goes back in to review to make changes, the entire return is gone. We are all working on the desktop version and I have the proof that I originally prepared the return and printed it.

How can I correct this issue. We are all going back in to prepare state return and now are re-entering the entire return again. This has been happening on all the returns I prepared this tax season.

Do you have any suggestions?

Lacerte Tax

This topic has been closed for replies.

PhoebeRoberts

Intuit Community Champion

Make sure your data path is pointed to the same location everyone else's is. Settings, Options, Setup, very first line.

P

PoplaupAuthor

Level 2

Thank you for the response. We are all using the same data path. The problem is the system is deleting all the entries even when I go back into the return. I have it set for automatic save for every 3 minutes so that should not be a problem. Is there anything else I should check in the system or installation?

Thank you so much

J

jerry

Level 6

I just had this happen to me. Return was complete on one computer, status updated, etc. But when I went to another computer on network, the return was blank. Returning to the original computer, it was also blank.

I've started to use an external NAS device to store Lacerte files, instead of locally on one computer. I think the client was open on both computers accidentally as I was completing it, and as a result, it failed to save. There was no warning from Lacerte about a conflict, but I agree that there is no work there!

I'd suggest making sure the client is absolutely not open on more than one computer, especially if you're using a network storage device.

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded