Level 2

Question

Required permissions to Check for Updates

Forum|Forum|1 year ago
January 22, 2025
6 replies
28 views

Lacerte 2024, Shared File path to server (users have "Full Control" on the folder) with Lacerte installed on each workstation.

Users cannot Check for Updates, receive error: "The current user, __, is not within the administrators group. Only users with administrator equivalent may check and install updates for Lacerte programs.

We have tried giving the user Local Admin to both the workstation and server - same error

So far, only Domain Admin has been able to Check for Updates

We need users to be able to Check for Updates (requested by the business), without being Domain Admin.
Please help !
Thank you

S

sherriebierig

Level 2

We are having the same issue. Can not update workstations.

Andres-VTB

Level 5

This is unacceptable and needs to be fixed, although I bet they can't. They never mentioned these changes to who can update the program.

T

ThisIsMyUsernameAuthor

Level 2

Lacerte has an investigation for the Auto Background Updater being broken.

Investigation: INV-117194 Lacerte reported that multiple other Customers are experiencing the issue, primarily on network/terminal environments.

While reviewing with a tech, we checked %temp% and located "BuLog.txt" file which contains the log information for the Background Updater.

I have sent this as requested to: lacerte_support@intuit.com, with Subject line: INV-117194 BuLogs

R

raysig

Level 2

have been a user of Lacerte software since 1988. I used to be able to call Larry Lacerte with my office's concerns.
The first rule of security for PC desktops is -- DO NOT LOGIN AS ADMINISTRATOR. The UAC system works and is well tested.
Your decision to make updates automatic, while well intentioned, does not work. It requires the user to login as an administrator to check the update status or to update the desktop client after updates have been downloaded
After logging in as Administrator on one of my network workstations, I attempted to disable the automatic updates. That procedure, while it did check the box, did not work. The next time I logged in as Administrator on the same workstation the choice was back to Automatic updates enabled.

I recognize that this is a work in process but your decision to make all your users BETA testers makes me, and your user base, very angry. Especially those that work in network environments. The system may work for single user customers.

I also recognize that my message will not reach the appropriate level in your organization. That makes me, and your user base, angry.

In other words, your company credibility is trashed.

BTW I’m really P****d

G

goaway123

Level 3

On January 3, 2025, Intuit did "something" and all my Firm information was deleted. It send me a message about "Connected Services" (whatever that is) to an email address I had 5 years ago. I had to resend all the required paperwork proving I was the owner of this account, and finally they reinstated it (even thought they could see all the paperwork I submitted in 2019). I have since had nothing but trouble inviting people to LINK, it says I do not have admin access (even though I am listed as Master Admin, but my Admin has access). It's January 27, and my clients are chomping at the bit for their Organizers.

I also have been using Lacerte for over 20 years and I have never seen a rollout like this in my life.

I know Intuit want to get rid of the small business owner, but is this really how to plan to do it?

I am so disappointed and Frustrated.

Linda

A

Anonymous

Hi there, @ThisIsMyUsername @roz2 Thank you for the details you provided as we research this topic.

@goaway123 We are reviewing your case and thank you for your patience.

A

Anonymous

Hello. We found there was a hiccup with users that were non-admins in windows and it was resolved in last weeks update. Run WebSetUp to get a clean install of the most recent version of Lacerte.

*****
See what's trending in Hot topics for Lacerte

G

goaway123

Level 3

Interesting term "hiccup". It was a full blown volcano in my case. Finally after 3 weeks of trying to get my firm setup in Lacerte and retrieving my prior data, Lacerte has now REPed all my Out of State tax return With NO permission form me. I have requested a refund as I have not submitted these states for REP.

2024 Tax season will go down as the worst rollout of Lacerte for me in 20 years.

Linda

G

goaway123

Level 3

I just tried to re download Lacerte and I got the following Error: " Unable to write data to file, You must have Administrator rights to install this program"

I guess we still have a "hiccup"

Linda

E

ERic WEller

Level 2

Just to let anyone at Intuit who might care know the latest observations:

Backup updates still can't actually be run automatically in the background without user engagement. Even the release letter for the latest update states this:

"Background updates
No more interruptions or re-start downtime due to product updates! Lacerte will now autocheck for product updates and have downloads ready for installation when you are. Preview what’s included in the release and choose to install now or later. Effortlessly stay up-to-date with the latest Lacerte version!"

Emphasis added - Folks, any time you have the word "choose", you mean that there's a user engagement. That's not how "background" works.

An additional note while I'm ranting...If it HAS to be interactive, can't the app check for and offer to install updates BEFORE the user goes through the process of logging on and providing MFA? Sometimes I'd love to let the Help Desk guys update the app without having every single one of them have to have an Intuit logon in order to do so.

Kathi_at_Intuit

Moderator

Hi @ERic WEller thanks for taking the time to share your feedback and observations here in the Community. We appreciate the detailed input and have passed your comments along to the appropriate team for review and consideration in future enhancements.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.

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