"Remember me" doesn't work

4 replies
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We use LACERTE Desktop from a shared Server2016 server, now when we want to start a session, it does not remember our email or user ID, although we always check the "Remember me" option. This did not happen days ago!

Lacerte Tax

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Kathi_at_IntuitAnswer

Moderator

The issue with the Lacerte login \"Remember me\" box not saving has been resolved as of 5/12 3:50 PM PST.

You may need to Mark the box the first time you log in to the program but it will now remember your username as it has in the past.

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User_61

Level 7

Same here. Something about how it's a piece of a browser (I.E., Edge, Chrome?) to implement the "Remember Me" option... but it just - all the sudden happened - all over my office like you describe

Here is a link where others have weighed in. Maybe it will get fixed in the next round of updates, or maybe it needs blown away with tedious OPT file tweaking... shouldn't it "just work" @IntuitAustin ?

♫ faint buzzing noise ♪

Kathi_at_Intuit

Moderator

Thank you for stopping by the community and posting your first question. This is a known issue and has been reported to our development. There is no estimated time for a fix on this. I will try and update this post as more information is provided.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

Kathi_at_Intuit

Answer

Moderator

The issue with the Lacerte login \"Remember me\" box not saving has been resolved as of 5/12 3:50 PM PST.

You may need to Mark the box the first time you log in to the program but it will now remember your username as it has in the past.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

BobKamman

Level 15

Don't you love the anonymity of "known issue" ? The people you do business with never have to admit a mistake or apologize for it. Got a problem? It's just a known issue. Don't ask who knows about it. God only knows. Very much like the passive voice in "mistakes were made." Never admit, "we made a mistake."

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