ProSystem Prior CPA Firm Transfer/convert data

Forum|Forum|5 years ago
November 11, 2020
2 replies
17 views

Hello,

I am taking over our tax preparation for several entities from our prior external CPA firm. I provided the instructions, and they are certain that they followed them. However, all that I am provided is several ZIP folders that cannot be opened.

Help would be greatly appreciated. I called in to the support line, and the person with whom I spoke was not sure what to do. He said that I might have to have ProSystem installed on my computer.

I had the external CPA firm try to open these ZIP folders as well, and they were unable to.

This topic has been closed for replies.

George4Tacks

Level 15

You, or maybe the Prior CPA Firm could follow these instructions? https://proconnect.intuit.com/community/import-or-export-data-files/help/prosystem-fx-backup-instructions-for-data-conversion/00/4778

You are posting to a forum of other users, you may have to contact support for more help.

Answers are easy. Questions are hard!

J

JZGilleo11Author

Level 4

Right, I used that article to give them instructions. And, unfortunately, support was not helpful when I called. I was hoping perhaps someone else had had this issue in the past.

George4Tacks

Level 15

When you open the zip file, they should extract the files you need. Maybe @IntuitBettyJo can find someone that knows how to deal with this and reach out to you.

Answers are easy. Questions are hard!