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J
jimweinstein
Level 2
March 2, 2026
Question

Program lock up after one email password return sent and second one is attempted.

  • March 2, 2026
  • 1 reply
  • 5 views

Program lock up after one email password return sent and second one is attempted.  Wasting my time.

1 reply

K
KarlIntuit Community Champion
Intuit Community Champion
March 3, 2026

I'm sorry, that is frustrating. To clarify, are you talking about PW-protecting a PDF of the return to send to the client, OR PW-protecting the Lacerte file itself?

This may be something for you need to reach out to Support for help. This is only a peer forum, so unless other users have experienced this and know a workaround, we likely won't be able to solve this for you.

*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
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