Printing from Lacerte 24 to DMS

Forum|Forum|1 year ago
January 28, 2025
3 replies
11 views

I get printer errors when I print from Lacerte to DMS in 2024. The latest printer error I get is error code 41-Printer not activated.

I have used the Toolhub for printing to DMS and Lacerte PDF. I called Lacerte Help and was on the phone at least an hour when, at the end, they said it's a 'known issue'.

Is this really a 'known issue' and when will it be resolved? If it's not a 'known issue', how can I fix it?

Please help. it's becoming problematic.

Susan

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PandC

Level 2

same here. Hope we get a fix.

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Chaugh12

Level 2

I was on the phone with Lacerte technical support for an hour and a half yesterday. We tried a number of things and got nowhere with it. In fact, I think one of the things we tried actually put me in a worse off position because now my lacerte printers are gone entirely and none of the help articles to get them back are working.

The 2nd tech support person i got (from their more advanced team I believe) said this is a known issue, but she had no ETA for a fix. She said it could be a week, could be a month. I mean, I don't know about everyone else, but if I can't print a PDF copy, I'm kind of dead in the water. I need more than a "we'll fix it eventually".

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PandC

Level 2

To be clear, Lacerte was not printing to DMS. I called support and Chris helped me. We had to delete the Lacerte PDF 6.5 AND driver because two different programs were using the same driver. Then we re-installed Lacerte. He walked me through everything and got it fixed.

We usually don't print to PDF but we tried to during troubleshooting. I received two error Code -41's. I'm assuming one for DMS and one for PDF. So this is probably the same fix for both.