Level 3

Question

prep file for system with 2 data paths

Forum|Forum|4 years ago
September 3, 2021
3 replies
10 views

Lacerte tech support failed again suppose to call back today within 4 hours to resolve a problem as usual no follow through, I have 2 data paths need to download a prep file won't work, any ideas?

the other preparers info I have on my system is not on theirs, Lacerte created 2 data paths on my system one for mine and another for the other firm however they failed to install the prep files, 3 times today I called no one could resolve it, I am done with this company after this filing service. Returns suppose to go out tomorrow I am now STUCK!

Lacerte Tax

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Level 15

When I install my prep file I get to choose the path where I'm installing it.

Are you saying Intuit didn't push our the correct prep file for you to download? I think you can retrieve it online in My Account.

The more I know the more I don’t know.

Level 15

Download it from *MyAccount* to a flash drive (or to a place you can easily find it).

Then copy/paste it to the directory path where the program is loaded.

I've had to do this with prior years as a solution (tho seldom with current years)

HumanKind... Be Both

Level 15

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/access-lacerte-data-for-two-different-firms-from-the-same/00/44474

See my answer and the link therein

Answers are easy. Questions are hard!