PDF print from individual tax module error: Exception occurred in the tax engine

Forum|Forum|6 years ago
March 5, 2020
3 replies
30 views

As of today, when we try to print to PDF from the individual tax module, we get the error, "Exception occurred in the tax engine." and only partial PDFs are produced for client and preparer copies. Any solutions to this problem? We only get the error in the individual module with the other modules printing to PDF without the error.

Lacerte Tax

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Best answer by Tax Syth Lord

Found a workaround. Under settings and options, suppress the primary SSN. Somehow this works, thanks support for that tip.

T

TaxMom12

Level 4

I'm experiencing this as well. It seems to have started after the last update was installed yesterday. I've seen this concern in other threads so hopefully Lacerte is on top of providing us a solution.

M

markweech1Author

Level 2

Hopefully so. I have run the PDF repair tool that was suggested below and that has not solved the problem.

User_61

Level 7

I do not know if this is your exact issue however I an aware Intuit has made this fix / tool

From the website Lacerte Help

PDF and Component Repair Tools for Lacerte and ProSeries

Also in the Lacerte program (or App as the kids say these days) press F 10 and there is a PDF Repair icon available - it looks like an HP LaserJet with a jingle bell... as one does.

♫ faint buzzing noise ♪