PDF numbers not printing

Forum|Forum|6 years ago
July 9, 2020
2 replies
21 views

I noticed recently that when I print a pdf copy of a return, the federal is fine, but the state (California) is not printing the numbers. I have to print it to the printer, then scan it back to my computer to get a pdf version.

Lacerte Tax

This topic has been closed for replies.

Best answer by George4Tacks

Download the Lacerte Fix It App https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 This is used to do pdf and dms printer repair and other functions like a bad update.

abctax55

Level 15

I just printed one to PDF (using the email PDF function) and it is fine.

Are you doing just PDF or the email PDF?

Have you rebooted?

HumanKind... Be Both

valeriebachAuthor

Level 3

Just pdf. The federal is fine but not California. Are you printing California? Maybe it's a glich in Lacerte with the state?

abctax55

Level 15

Yes, California.

And it is working fine with regular PDF & with email PDF.

I'm printing Client Copy - is THAT what you are selecting?

And did you try George's suggestion?

HumanKind... Be Both

George4TacksAnswer

Level 15

Download the Lacerte Fix It App https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 This is used to do pdf and dms printer repair and other functions like a bad update.

Answers are easy. Questions are hard!

valeriebachAuthor

Level 3

Thanks. I tried this but it didn't work. It just started happening with one of the recent updates. It was fine before that. I might have to call Lacerte, which is a pain.

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