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Level 1
January 28, 2025
Question

Past due notice for 12/24 REP statement

  • January 28, 2025
  • 5 replies
  • 11 views

I did not get a 12/5 REP statement because there was no activity and no balance due, but I have gotten 2 critical alerts saying I am past due - is this a glitch in the system or do i have to waste time trying to get through to a human?

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5 replies

Level 3
January 28, 2025

I have the same issue, except I did have a balance, which was paid on December 5 (yup, same day as the statement. 

Level 3
January 28, 2025

I have received this statement twice and have not had a balance due.  Would be nice if someone, a real live person, read these and was able to make a change at Intuit.  Nonsense, wasting our time.

John

Drphibes
Level 6
January 28, 2025

Same here

Level 3
January 29, 2025

same notice - no balance due either

George4Tacks
Level 15
January 29, 2025

@1569 - Is this an issue that all customers are getting this nasty gram? It would not appear a good way to groom customer satisfaction. 

Additionally, why is this site going down so often?  Even as I type this Sorry excuse shows up!

Followed by this:

 

Answers are easy. Questions are hard!
January 29, 2025

Thank you for the screenshot @George4Tacks. I'll be passing this along for research. 

January 29, 2025

Hello, you may have received the critical alert in error: Apology for Miscommunication: Enhancing Our Systems for You

To learn more about REP, Sign into My Account. Select Billing > Lacerte REP and see the article Understanding the Lacerte REP statement process

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