Oklahoma form 511-EIC

Forum|Forum|3 years ago
February 21, 2023
2 replies
6 views

So I have been waiting for weeks on the Oklahoma form 511-EIC and contacting lacerte on a continuous basis asking when the form would be ready and each time it was coming soon. The last time I contacted them it would be out within the week. I called again this morning to find out that Lacerte is NOT going to release the form and told that I would have to manually prepare the form and attach it as a PDF. ARE YOU KIDDING ME????? This is unbelievable customer service from Lacerte. I have about 20 clients that have been waiting for 3 weeks on this form to be completed and we were cussed out by a client this morning over this.

I have been a Lacerte customer for over 20 years and may have to switch software companies. Poor, poor customer service!!!!!!!

Lacerte Tax

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Best answer by LucyT

Click Tools - Lacerte Updates - Make sure you don't have an update. There was even an update today that included Oklahoma.

T

TMP814

Level 2

I was told the same thing morning. This is just poor poor customer service! I would expect at the very a refund of the cost of some sort. This pdf attaching will just be more work for us and lead to more notices and time with the OTC

C

Connie77

Level 3

I tried weeks ago to attach as a pdf and they would not accept it.

C

Connie77

Level 3

I agree this is HORRIBLE CUSTOMER SERVICE for the price we pay. They should refund all Oklahoma Tax Preparers!!!!!!!!!!!!!!!!!!!!!!!

R

rebeccalAuthor

Level 2

UPDATE: So no one at Lacerte knows what they are talking about because the update came yesterday! 😞 I am happy that we can finally print all the returns we have had stacking up waiting!