NYC Residents

Yes...there is an issue with the program.  We found that the issue is happening when the return is printing/validating.  The box get unchecked.  Please make sure to double check the box prior to e-filing.  We had to go back and amend 8 returns because of this issue.

Several other people have reported this.

Intuit has been silent.

I have seven clients who have been affected by this issue.  Lacerte still cannot give me a definitive answer and my clients have rec'd letters from NY requested proof of non residency.  Per Lacerte yesterday, they are working on it!

Yes, we are looking into this and working towards a resolution. Thanks! 

Yes, our firm is all too aware of this problem and we have been documenting the issue for well over one month. There has only been a single person @ Lacerte who has been remotely helpful with giving us updates. We are told this problem has affected over 30 firms yet no critical alerts have been issued as the problem "wasn't widespread enough." As a result of their radio silence, we are forced to deal with holding up many client returns or amending them due to this problem. Response from Lacerte and Intuit's high level management and support teams are lackluster at best and demonstrate total lack of accountability.  We are former ProSeries users and converted to Lacerte just this season. Complete disaster and a total fail on Lacerte's part.

A fix for this is projected for later on today. 
We understand the inconvenience this has caused and welcome the feedback and comments you have.