NY Non-resident Amended Returns due to Lacerte error

Forum|Forum|5 years ago
November 17, 2020
2 replies
16 views

I do not understand why I am required to file amended returns for all NY non-resident returns since Lacerte told us it was due to their programming issue??? Can we get compensated for our time?

Lacerte Tax

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sjrcpa

Level 15

Because.

Not by Intuit.

The whole situation sucks.

The more I know the more I don’t know.

qbteachmt

Level 15

This includes the explanation and a phone number:

https://proconnect.intuit.com/community/lacerte-tax-news-updates/discussion/important-information-for-new-york-non-resident-returns/00/106324

Don't yell at us; we're volunteers

L

lpresslercpaAuthor

Level 3

Thanks. But this issue was caused by Intuit,, not by me and not by the client. Now, I am required to spend the time contacting the client and telling them that my tax software messed up so they have to amend their return?? I'm sure my clients will be thrilled to hear this.

I cannot be the only one who has numerous clients this affected. I don't understand why Lacerte will not stand behind their product.

qbteachmt

Level 15

Did you Call Them? Because right here, this is peer users. None of us can answer any of your questions. They gave a phone number, though.

Don't yell at us; we're volunteers

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