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David10
Level 4
October 3, 2024
Question

Not Working - Request REP Credit/Refund

  • October 3, 2024
  • 2 replies
  • 11 views

I tried to request REP credits using the online interface , but the system is not working. A message keeps popping up saying Oops, there was an error with submitting your refund request. Please resubmit a new request. 

Also, another issue, I submitted a REP request 30 days ago, that has not been approved. Lacerte claims it takes 5-7 days to respond. 

Should I call customer support ? Anybody have a suggestion ?

Thanks

    This topic has been closed for replies.

    2 replies

    sjrcpa
    sjrcpa
    Level 15
    October 4, 2024

    "Should I call customer support ?"

    Yes. None of us software users can help you with this.

    The more I know the more I don’t know.
      S
      SFSTaxPrep
      Level 3
      October 4, 2024

      I'm having the same issue.  Apparently I have to waste 30 minutes of my extremely busy time waiting on hold with Lacerte to request a Refund.  They are completely unaware of the issue.

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