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J
JimC1
Level 2
January 18, 2022
Question

Not responding message

  • January 18, 2022
  • 1 reply
  • 6 views

While entering data for gifts and beneficiaries on Form 709, get message that Lacerte is not responding and system does not respond.  Have to restart system to get it to work.  Started after installing Lacerte updates for 2021.

This topic has been closed for replies.

1 reply

George4Tacks
George4Tacks
Level 15
January 18, 2022

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

Specifically do the FORCE reinstall. Personally I use YYYY Lacerte Web Setup to do the updates as it is screws things up far less often. 

 

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