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Pablo Escobar
Level 2
February 8, 2022
Question

Not getting call back

  • February 8, 2022
  • 3 replies
  • 11 views

Requested call from higher up because my issue is not getting resolved but no call back two days in a row.

My issue is going on for last two weeks. Very frustrating. 

This topic has been closed for replies.

3 replies

abctax55
abctax55
Level 15
February 8, 2022

@1569 

Another unhappy customer - see his original post.

HumanKind... Be Both
    E
    EarlineLaBuy
    Level 3
    February 8, 2022

    I just spoke to someone at Lacerte who said that 1/2 of the support staff at Lacerte were out sick last week. That may be why it is taking so long to get a reply. I understand how frustrating it is to not get answers.

    IRonMaN
    IRonMaN
    Level 15
    February 8, 2022

    "I just spoke to someone at Lacerte who said that 1/2 of the support staff at Lacerte were out sick last week."

    Based on the complaints about waiting on hold for support, it appears 1/2 of support has been off for years.

    Slava Ukraini!
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