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D
DBScott
Level 2
January 8, 2026
Question

New user is not getting invite email

  • January 8, 2026
  • 1 reply
  • 10 views

New user is not getting invite email with numerous attempts being made. Users email is working flawlessly, accepts email from everyone including Intuit.

1 reply

sjrcpa
sjrcpa
Level 15
January 8, 2026

I assume this is a Link issue?

Has client checked their Spam/Junk folder?

The more I know the more I don’t know.
D
DBScottAuthor
Level 2
January 8, 2026

Yes, we have checked all folders.

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
January 15, 2026

Hi @DBScott Welcome to the Community and thanks for posting. Here is a support articler that may help with this:

 

Common Errors using Intuit Link in Lacerte

 

If you need further assistance with this we recommend reaching out to Lacerte Support. 

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