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J
jerdavcpa
Level 2
April 7, 2026
Question

New email for Lacerte user

  • April 7, 2026
  • 1 reply
  • 3 views

How do I change the email address for one of my users?

1 reply

K
KarlIntuit Community Champion
Intuit Community Champion
April 8, 2026

You need to call Support. It's iterative and very annoying, there are a lot of fields in the Intuit ecosystem for them to update (e.g. DocuSign integration is separate). Before you call, take note of all the places you see/know of it being used/logged.

Be very patient and very gracious. The reps really don't know all the places to look until you give them examples of what you see that's still not changed.

If you aren't in dire need for 4/15, wait until a week after 4/15 to call. Everyone will be breathing easier and have better headspace for this then.

*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
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