Level 2

Question

my program was removed from my computer with the last update

Why did the update on 2/7/23 remove the program from my computer?

Also, I isn't being able to be reinstalled.

This topic has been closed for replies.

Level 7

How can your program be removed from your computer and you are able to send out this Email?

Level 2

I am not emailing out of the program.

Level 7

Sorry about that. I just assumed you were contacting us thru the program.

Level 15

The program is gone, or just the desktop icon?

Have you rebooted, if not then do so.

Check for the program under Windows/Start menu

Run WebSetUp. Force install if necessary

GO to MyAcoount & download again,

& download ToolHub too.

HumanKind... Be Both

Level 2

The update had an issue with my anti-virus software and the program ended up being quarantined.

I was on the phone with Lacerte support over an hour last night and they could not resolve the situation.

We spent most of the time diagnosing thru ToolHub, ran WebSetUp twice as well as rebooting.

Apparently some one in the "next level" of support is going to reach out to me soon (hopefully).

Level 3

I have the same issue please let us know the resolution

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