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sam5
Level 1
March 10, 2026
Question

my LACERTE 2025: settings/options/individual user options/is greyed out and I cant change anything?????my LACERTE 2024: is not greyed out and I can make changes.

  • March 10, 2026
  • 4 replies
  • 6 views
I cannot change my Lacerte printer option because of this issue

      4 replies

      S
      strongsilence
      Level 10
      March 10, 2026

      call tech support

        sjrcpa
        sjrcpa
        Level 15
        March 10, 2026

        Are you using the network version?

        The more I know the more I don’t know.
          K
          KarlIntuit Community Champion
          Intuit Community Champion
          March 11, 2026

          If you aren't hosted, I would first try re-downloading your 2025 PREP file and reinstalling the 2025 software.

          If you ARE hosted on RW, I would first try re-downloading your 2025 PREP file and then I'd log into RW admin website and remove & re-add Lacerte 2025.

          Another workaround: could you PDF the returns and then print from your PDF program? I agree that it's an annoying workaround, but sometimes we just muscle through and figure out tech support later.

          *If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
          I
          IntuitKateModerator
          Moderator
          March 11, 2026

          Hi @sam5, We recommend that you contact Lacerte Support so they can remote in and see what you're seeing to better assist you with this concern. 

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