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Jenny5Atwell
Level 2
February 16, 2023
Solved

Multiple eSignature requests sent

  • February 16, 2023
  • 1 reply
  • 8 views

I sent an eSignature request and had to void it as the client later sent more information.  I later sent a new request for signature, but now it says multiple and the area  is grayed out where I would be able to see the signed form.  Any suggestions on how to view the signed form?

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Best answer by PhoebeRoberts

Click on the words View All.

1 reply

PhoebeRoberts
PhoebeRobertsIntuit Community Champion
Intuit Community Champion
February 16, 2023

You click somewhere (on the client name? On the word multiple? Not anywhere near Lacerte, sorry - but it's on the line specific to that client) and the individual requests will make themselves visible.

J
Jenny5AtwellAuthor
Level 2
February 16, 2023

Thank you for the response.  I have searched everywhere.  There doesn't appear to be anywhere that I can click.  On any clients that I have sent only one request to I can go in the Actions Column and select from the dropdown menu, but on the two that I have had to send multiple requests to, the Actions Column is locked. 

PhoebeRoberts
PhoebeRobertsIntuit Community ChampionAnswer
Intuit Community Champion
February 16, 2023

Click on the words View All.

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