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fjkcpa
Level 3
December 16, 2025
Question

Login email address display when program opens

  • December 16, 2025
  • 2 replies
  • 12 views

When I log into the 2024 program there is a display at the top of the monitor showing I am logged in as [email address].  That email address is almost as old as DOS.  Where is it coming from and how can I possibly change it?   ---fjk 

    2 replies

    Kathi_at_Intuit
    Kathi_at_IntuitModerator
    Moderator
    December 17, 2025

    Hi @fjkcpa Nice to see you in the community and thanks for posting about the email displayed and where it is coming from. We recommend contacting Lacerte Support. They would be able to take a look at this with you and help determine where it is coming from. 

    **Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.
      L
      lshCPA
      Level 3
      December 18, 2025

      Mine has this as well.  It's my old email address before our firm split off from the old firm.  It's probably deep within the bowels of the program, The Realm.

       

      Hope you get it figured out & report back.  It doesn't seem to affect anything in the program though. 

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