Level 3

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Login credentials for TY2021 and prior

Forum|Forum|2 years ago
March 10, 2024
2 replies
11 views

I can not login to prior tax years 2021,2020 etc.. It gives me an error message Unable to validate your online credentials. How can I get this resolved?

Thank You

Lacerte Tax

This topic has been closed for replies.

Best answer by abctax55

There was a requirement to update prior years BY 12.31.23.

I think your option is to now re-,install the software. Use the The Tax Hub or WebSetup & force install if necessary

And, no you won't lose your data. But I always make sure I have a fresh backup. Since you can't open the program tho, use the Tool Hub to do it. Or, just copy the 'x'data files to a flash drive. idata = individual, p=partnership....

abctax55Answer

Level 15

There was a requirement to update prior years BY 12.31.23.

I think your option is to now re-,install the software. Use the The Tax Hub or WebSetup & force install if necessary

And, no you won't lose your data. But I always make sure I have a fresh backup. Since you can't open the program tho, use the Tool Hub to do it. Or, just copy the 'x'data files to a flash drive. idata = individual, p=partnership....

HumanKind... Be Both

B

BONAuthor

Level 3

Thank You

I did receive the memo to update, however, I missed the 2016-2022 and only updated 2022. Thank you for your quick response. I have updated all the years and all is well.

Have a Great Day

abctax55

Level 15

YVW....

I scrambled on New Year's Eve to get all mine (multiple years/multiple computers) updated. It was a great way to spend the day 😉

HumanKind... Be Both

I

Intuit_Ruben

Level 7

@BON

Hello! Please try the steps on this link and let me know if that helps. Thanks!

https://accountants.intuit.com/community/lacerte-tax-news-updates/discussion/action-required-securit...

P

PdxKeno

Level 2

We have the same problem with logging into 2020 tax software even though we made certain that all workstations logged in prior to the December deadlline.

To require us to reinstall in the middle of tax season (which always causes our individual user options to have to be reprogrammed) is just not acceptable.

J

Jenn 12

Level 3

100% totally agree with you. Unacceptable

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