Login and password inputs do not appear when trying to login 2019

Forum|Forum|5 years ago
September 23, 2020
1 reply
6 views

Tried to login to 2019. Face a blank screen where there had been "login" "passwrod"

Years ago I remember this had to do with Internet Explorer being used as a conduit for the login screen so I thought I would update IE. Instead I am led to "Edge." Still can't login.

What to do? Who to call? Force install does not work. Does not recognize me as administrator even though I am the only user.

Lacerte Tax

This topic has been closed for replies.

George4Tacks

Level 15

If FORCE does not work have you tried the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

If that fails, I would use Windows to uninstall Lacerte. Reboot. Install Lacerte.

Who ya gonna call? Support, but expect to be on hold a Loooong time. https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691

Answers are easy. Questions are hard!

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