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J
JamesF
Level 2
February 6, 2021
Question

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  • February 6, 2021
  • 1 reply
  • 12 views

I cannot close the screen "Individual User Options" so I can't access the 2020 software

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1 reply

George4Tacks
George4Tacks
Level 15
February 6, 2021

Try Alt + F4 to close the window. 

Use Ctrl + Alt + Del to start the task manager and close Lacerte. 

Restart and try again

 

Answers are easy. Questions are hard!
    J
    JamesFAuthor
    Level 2
    February 6, 2021

    Thanks George4tracks.  It was an incorrect path (internal issue)

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