List index out of bounds after installing 2019 update

Forum|Forum|5 years ago
February 12, 2021
1 reply
17 views

Updated Lacerte 2019 on 2/3/20. When opening the program, I get the error "List Index Out of Bounds'.

I am also getting'1(1)' is not a valid integer value in settings>client invoice in 2020.

I have been on the phone with support multiple times since then and have tried everything on their list of possible solutions. I have been told that my Case number has been escalated to the highest level and someone will call me.

I have been using Lacerte for 20 years and have never had an experience like this!

Does anyone know how to reach high level support?

Lacerte Tax

This topic has been closed for replies.

George4Tacks

Level 15

Here is the best thread I could find on dealing with the plague https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/w19tax-exe-fatal-application-exit/01/49487#M9632

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

Answers are easy. Questions are hard!

D

dskAuthor

Level 3

Thank you George4Tacks. I have been searching this forum and found these threads and have tried them all. I also found one regarding xfinity internet service causing problems so I am going to call them. I have been using them all along with no issues though.

George4Tacks

Level 15

I have never had a problem with xfinity in 20 years. I would lean more toward an antivirus program or Microsoft.

Best of luck.

Answers are easy. Questions are hard!

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