Lacerte Updates should be transparent

Forum|Forum|5 years ago
March 27, 2021
3 replies
16 views

Dear Lacerte

Please be transparent and describe what is updated. Speaking for myself, and perhaps many others, it is quite unsettling to not know what is updated. Is it a fix, a change due to a new law, something minor, significant, planned long ago or new, etc? So many questions unanswered - especially in March - leaves me in the dark and makes me feel less than confident in my returns.

You have a good product but it could be better.

In Gratitude

P.S. The support staff at the 800 number has been excellent this tax season. Thank you.

Lacerte Tax

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George4Tacks

Level 15

This is an excellent suggestion. Put up for vote at https://proconnect.intuit.com/community/lacerte-tax-idea-exchange/idb-p/604

I am glad you are having a good season.

Answers are easy. Questions are hard!

sjrcpa

Level 15

Once upon a time Intuit did do this.

The more I know the more I don’t know.

P

PamC

Level 6

I remember those days.

I still find myself searching through that page that comes up early season after an update, hoping it will say something about what has been changed. Instead it's usually about "optimizing my experience".

I prefer optimizing experiences away from my office because I was able to get my work done, thank you.