Lacerte Tax Network Installation

Forum|Forum|5 years ago
December 17, 2020
3 replies
13 views

Anyone have the following message when your Lacerte was installed on a network?

BeforeInitialize: = Error initializing config.

Could not create directory structure D:\SHAREDDATA\LACERTE\20TAX\IDATA\

I was transferred twice when I finally go through to support and then my call was dropped. I am wondering if someone has encountered support problems also.

Lacerte Tax

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George4Tacks

Level 15

I your data really on drive d:?

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 My guess is to use the FORCE websetup offered in it. https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lacerte/00/4743

Answers are easy. Questions are hard!

E

EdieBAuthor

Level 2

Yes, on the server itself it is there on D:, but shared as the L: drive.

IT reports that the tool did not work.

This message is received when opening the software on the worker desktop.

Going to uninstall from the network and reinstall.

George4Tacks

Level 15

Maybe something here? https://proconnect.intuit.com/community/open-programs/help/error-initializing-config-error-message-launching-the-lacerte/00/3512

I guess I was lucky when I called Monday morning. I got really thorough support on first try. Ask for system error support

Answers are easy. Questions are hard!

S

SickofTheCompanyThatOwnsThisSi

Level 2

Support issues. That's Intuit's slogan.

E

EdieBAuthor

Level 2

Thank you all.

My support call back was successful, a high level agent called back due to heavy call load that day.

There was a corrupt configuration file that when the "OPTION20" file was renamed was able to locate the mapped drive when opening Lacerte.

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