Level 3

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Lacerte on New Computer

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I installed 2019 and 2020 on abrand new computer - at sign in - the screen does not allow me to type the ID and the password - it appe

Lacerte Tax

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bhasupanchalAnswer

Level 3

FINALLY - LACERTE TOOL HUB - i used all the Program repair tools and it did not work - with Lacerte Support (after 3 hours and getting cut off) - called back and tried "Web Setup force " - no luck - and while I was waiting to get transferred to Advanced - I tried "Reset Display" and - magic - both2019 and 2020 now work. Keeping my fingers crossed.

Hope this is useful for the community and LACERTE EXPERTS !

George4Tacks

Level 15

Is this a NEW computer, i.e. different than the one you upgraded to Windows 10? https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/i-upgraded-to-windows-10-pro-downloaded-the-2019-but-i-cannot/00/38528

Here are a few suggestions:

https://proconnect.intuit.com/community/help-articles/help/login-screen-appears-as-a-white-window-with-no-way-to-log-in/00/4552

https://proconnect.intuit.com/community/help-articles/help/the-lacerte-program-or-a-lacerte-pop-up-window-opens-off-screen/00/4278 and a related thread https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/lacerte-start-up-without-a-screen-cannot-do-anything/00/18513

Answers are easy. Questions are hard!

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bhasupanchalAuthor

Level 3

Strange - day before yesterday - i followed the suf=geested steps and was able to open both 2019 and 2020

Today when I tried opening it - it reverted back to the same problem !!!!!!! Somebody at INTUIT must resolve this so we do not have to go through this pain !!

abctax55

Level 15

@bhasupanchal

"..Somebody at INTUIT must resolve this so we do not have to go through this pain !!"

You'll need to contact support (they are not likely not open until Monday) to get someone from Intuit to assist.

This is not Intuit support; we are just fellow software users.

HumanKind... Be Both

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margy

Level 2

I'm having the exact same problem! I was able to download 2018 with no issues but 2019 and 2020 "freeze" at the login screen and there is no ability to type anything in the fields.

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cpaathome

Level 2

I am having the exact same problem. When I downloaded 18, it told me I needed some extension to download, which I did and 2018 I can log into. I cannot log into 2019 nor 2020. Did you find a solution to this problem? The links in the attachments to your answer don't seem to apply to the problem you describe.

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steven11_2

Level 5

I recall something about security changes for 2020 and 2019 and I believe that you now need to have the new MS Chromium Browser installed. This is generally available in the latest Windows 10 20H2 feature pack, though it may also have been installed with the V2004 update . It can be installed standalone.

Feature updates are not always automatically installed and can be deferred, but you should get up to the latest before the Tax Season. The V2004 update can take 1-2 hours. Do it hardwired. The 20H2 is only a few minutes, but if you are still on V 1909 then it will do both in one go (ie 2 hrs) so plan accordingly. Plan on not working during the upgrade.

Current Version: Settings=> System => About

To Update: Settings => Updates and Security => Windows 10 20H2 Feature Update.

To install only the new Edge Chromium browser go Here

Also see this posted earlier I believe. The minimum browser recommendation is WRONG.

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Intuit_Al

Level 6

Hello, please try the steps in the article below to resolve. These must be done for each year of the program you are experiencing this issue.

https://proconnect.intuit.com/community/general-login/help/when-opening-lacerte-the-sign-in-screen-is-blank-or-does-not/00/111227

If you would prefer an agent walk you through this process, please see the article below for our phone number and hours of operation.

https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691

We apologize for any inconvenience and disruption this is causing you.

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margy

Level 2

Doesn't work. This is ridiculous!

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Intuit_Al

Level 6

Sorry for this, can you try the steps below? This should resolve the issue at least until you update the program. Our engineers are aware of this issue.

From When opening Lacerte the sign in screen is blank or does not allow typing ...

Follow the steps below:

Close Lacerte.
Open Windows File Explorer.
From This PC choose Windows C:
Open the ##Tax folder where ## is the year (Ex. 20TAX , 19TAX).
Open the w##tax.exe.config file. (Ex. w20tax.exe.config , w19tax.exe.config) If asked what program you want to open the file in, choose Notepad.
Find the <appSettings> section.
Locate the line below,
-
Remove  from the beginning and end of the line so it looks like this,
- <add key="Intuit.Spc.Authorization.EmbeddedWebBrowserImplementation" value="Standard"/>
From the File menu choose Exit. When prompted to save choose Yes.
Open Lacerte and try to sign in again.

Note: These steps must be performed for each year of the program you are experiencing this issue and will need to be performed after each update.

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bhasupanchalAuthorAnswer

Level 3

FINALLY - LACERTE TOOL HUB - i used all the Program repair tools and it did not work - with Lacerte Support (after 3 hours and getting cut off) - called back and tried "Web Setup force " - no luck - and while I was waiting to get transferred to Advanced - I tried "Reset Display" and - magic - both2019 and 2020 now work. Keeping my fingers crossed.

Hope this is useful for the community and LACERTE EXPERTS !

B

bhasupanchalAuthor

Level 3

Celebrated too early - looks like I have to - Reset Display - every time I log in ! Too technical for me to figure out !

George4Tacks

Level 15

@bhasupanchal What type of monitor do you have? I believe that there have been some issues with some newer very high resolution monitors.

@Intuit_Al or @Orlando might be able to get support to push follow up on what was mentioned in this thread?

There is a hint in https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/re-hi-dpi-display-settings/01/111311#M22033 that it may be an issue that could be corrected in the next update, which will be 1/7/2021.

Answers are easy. Questions are hard!

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