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Level 3
January 5, 2021
Question

Lacerte Manage Users: Invite is failing to send email

  • January 5, 2021
  • 3 replies
  • 14 views

Help!  My new employees can't access Lacerte because I keep sending them an invite and they are not receiving it.  It is going to their work email address and I have access to see their inbox so I know it is not being received or going to junk.  I've called support 3 times (and waited on hold more than an hour each time)  Beyond frustrated.  Has anyone else had this happen? 

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3 replies

George4Tacks
Level 15
January 5, 2021
Level 3
January 5, 2021

The link you sent says that the resolution of that guys issue was a mystery.  Was there something else in there you thought would apply to my situation? 

Level 2
January 5, 2021

It happens to me a lot.  I start backwards and do forget password from the user side.  I know its super frustrating.  Hope that helps.

Level 2
February 3, 2022

Was there ever a solution to this issue?