Question
Lacerte login access failure after session time out
Just discovered there is a problem with Lacerte HQ granting access login privileges to users after their session times out. Apparently this occurrence just happened today. While one of our staff members had the problem and was in discussion with support, he was told the problem just started to show up on other support staff call ins. Lacerte is aware of problem and working to fix. We were told to inform other staff members who logged today not to let their session time out, otherwise they are up the proverbial creek without the paddle. Wonder if we will get a partial software fee refund for the downtime our office is suffering through with inoperable software???
