Lacerte locking up

Forum|Forum|5 years ago
December 21, 2020
3 replies
10 views

When I am looking at a tax form and click on the green "Statement" next to a particular line, the statement does not come up and then the entire program locks up.

Lacerte Tax

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abctax55

Level 15

2019 or 2020?

Try rebooting.

Try re-installing via WebSetUp

HumanKind... Be Both

L

lgosnellAuthor

Level 2

It's 2019. I've rebooted and reinstalled.

abctax55

Level 15

There's something new this year called Lacerte Tools Hub that supposedly works wonders with all sorts of installation issues. I haven't tried it, as my AV software thinks it has a virus and I haven't worked thru the solution.

Try it, or call Lacerte support.

OR - as an afterthought, make sure all Win10 updates are current. I've heard of issues if not.

HumanKind... Be Both

User_61

Level 7

If all else fails...

Caution: Potentially Heavy Lifting Ahead

Lacerte or DMS Stops Responding or Freezes in Windows 10

The linked ↑ Help Article ↑ comes with this warning which is never a good sign, "Before you begin: Back up your registry before attempting to do anything in it."

♫ faint buzzing noise ♪