Level 3

Question

Lacerte is not responding

Forum|Forum|4 years ago
March 21, 2022
8 replies
12 views

Now you know that Lacerte knows it is having trouble. Do you think they could send out a message and give us some information. No, it's a big secret! Thanks Lacerte.

Lacerte Tax

This topic has been closed for replies.

K

kiatd123

Level 3

Lacerte will not work. All data entered gets erased!! The program keeps freezing. HELP!!

sjrcpa

Level 15

I can't help with that, but when you do get back in:

First thing go to Options and set up AutoSave. Choose the most frequent interval there is.

And if you're paranoid, **bleep**, and/or frustrated, hit Save often.

The more I know the more I don’t know.

K

kiatd123

Level 3

Yes I do have it to the most frequent. This is because Lacerte is not working.

sjrcpa

Level 15

Communication is definitely not one of their strong points.

The more I know the more I don’t know.

L

lori1

Level 3

Same. Works for a bit, then stops, wait a few minutes usually starts working again.

B

bmarquez

Level 2

Has anyone tried it in stand alone? Is it just as bad?

C

CarolJ56

Level 2

Yes just as bad. We need this fixed asap!!!

A

Ann2Author

Level 3

It's not a "lag" it's a complete disruption.

L

larrygrussell1

Level 3

This worked for me:

Lacerte Tool Hub / Install / WebSetup /force / Select Tax Year 2021 / run Websetup.

Hope that helps you!

A

Anonymous

Thanks for your patience! We're aware and working on a fix for this.
Efile latency in Lacerte (3/21/2022)

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sjrcpa

Level 15

@1569 It is not just efile latency, completing prep file updates and downloads as well as remote entry processing (REP). .

It is the entire program, no matter what users are trying to do - including basic data entry.

The more I know the more I don’t know.

Andres-VTB

Level 5

@sjrcpa The fault, dear @sjrcpa , is not in Lacerte / But in ourselves, that we are running old computers/ your antivirus is blah blah/have you rebooted your server?” Lacerte Excuses, Act I, Scene III

A

Anonymous

E-file and REP latency issues have been resolved and we are continuing to monitor closely.

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UMDJeremy

Level 4

Everything is still a mess and has been so for all our network users since Monday. Same issues blue spinning circle, slowness with forms and switching/loading, random errors causing the program to shut down.

Everything was working incredibly well through 3/19 this year and then this! Ugh.

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