Lacerte billing
Lacerte billing has been a nightmare. I can send a check the day after I receive the invoice and I get an email saying my account is late. Last year I sent them a $3500 prepayment in December and they said they had to refund it and I had to send a new payment because they changed accounting systems and couldn't credit it to my account. However there policy is not send out checks for 30 days, so I had send them a new check to keep my account current because they do not refund checks for 30 days. ??? Now they are threatening to cancel my account because I am late on $.01 which I would pay with my next bill.
Alert icon
Final notice
Unfortunately, your REP and eFile services will be disabled soon.
Customer number: *6405
Account status: Past Due
Amount due: $0.01
Due date: Dec 4, 2021
Since I usually send a large prepayment in December I am overpaid going into May of each year. I have been Lacerte for a good 25 years and they are going to cancel my account for $.01 that would be paid with next months bill. This is beyond ridiculous.
