Lacerte Backup error

Forum|Forum|2 years ago
March 1, 2024
4 replies
20 views

I'm randomly having this error pop up on some of my client files when I back them up "System.ArgumentException: An item with the same key has already been added."

This happens when I back the file up locally or in my shared drive (so I can access my files on another computer) it's feeling random, I can't figure out a common thread about why some clients have the error, and others don't. Sometimes the file will give me the error but still back up, but then I can't restore the file on my other machine.

Anyone else getting this issue? After two+ hours on the phone with Lacerte we haven't found a solution.

This topic has been closed for replies.

Best answer by IntuitAlicia

This is a known issue when attempting to back up to a flash drive, and is currently under investigation.

As a workaround:

Avoid using the backup function in Lacerte. Instead, manually copy the data folder to the backup location. (IDATA, PDATA, CDATA, etc.)

P

PBCTAXINFO

Level 2

Yes, having the same issue. It seems to be random. I've tried reinstalling and that didn't fix it.

J

Jacquelyn924Author

Level 3

It's a comfort to know it's not just me and it's also random for you! Now to get an update/solution sent to us from Lacerte!

sjrcpa

Level 15

What are you using for backup? Have you contacted them?

The more I know the more I don’t know.

J

Jacquelyn924Author

Level 3

As mentioned in my original post, I was on the phone with them for over 2 hours, we've backed up locally, remote, shared, external, sent them files, we tried it all.

sjrcpa

Level 15

You said on the phone with Lacerte. I meant whatever backup software you're using.

The more I know the more I don’t know.

T

taxed2max

Level 4

Have the same issue, and it is random. Back up to flash drive and it works fine for several clients but get the System Argument error on one. Spent hours with tech support today, apparently is a known bug but no ETA on getting a fix. Their suggestion was to back up to new folder on desktop then copy paste to flash. Does not work. Client has sch D import with 300 entries, and over 100 of them were manually edited for wash sales, so do not want to lose this data (and I have been asking Lacerte for over a decade to add this function, but it falls on deaf ears).

Just played around while on hold with tech support, and found that if I renumber the client file from xxx to xxxV2 it backs up just fine! But then renumbering back it gets the error again. This allows me to work on this file for now, but if you use REP or once you submit the efile you cannot renumber back to the original client number and retain the ack files. So renumbering is only a temporary solution.

C

CPATerri

Level 3

Getting this error message again, randomly when trying to backup..."An item with the same key has already been added" Called Lacerte this morning person said "they are working on a fix which should be out March 22" Honestly, that was way to quick a response and I have little faith it will be fixed. Will report back.