Lacerte 2024 is not displaying on screen

Forum|Forum|1 year ago
February 19, 2025
3 replies
26 views

Have any of you had Lacerte disappear on screen? It shows that 2024 is open in the task bar and in the Task Manager. I can open 2023 and it displays normally.

So far I've:

Closed all applications and powered down and back up

Run WebSetup/force from the Tool Hub and restarted

Checked the Tool Hub for another fix. It looks like the Reset Display could work, but when I try to run it for Lacerte and go to select a tax year there are no years to click on. The same thing happens when I click on the Component Repair.

I'm working on a new Windows 11 workstation computer that has been working great with Lacerte for three weeks now.

If anybody has any helpful ideas, I would appreciate it.

Best answer by pnlcpa

Close Lacerte. Press your Windows Key + R. In the Run box, type %APPDATA% and press ENTER. Browse to the Lacerte folder. Find the w24tax.ini and right-click > Rename. Type .OLD on the end of the filename and press ENTER. Re-open Lacerte and it will act as though you reset the display settings using the Tool Hub.

K

Karl

Intuit Community Champion

Has anything in your monitors/docking system changed recently? I once had a situation where a window was stuck "off screen" (as if I had another monitor, but none were plugged in). I used these instructions to get the keystrokes to be able to move it back in view on my laptop.

multiple monitors help

*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*

P

pnlcpaAnswer

Level 3

Close Lacerte. Press your Windows Key + R. In the Run box, type %APPDATA% and press ENTER. Browse to the Lacerte folder. Find the w24tax.ini and right-click > Rename. Type .OLD on the end of the filename and press ENTER. Re-open Lacerte and it will act as though you reset the display settings using the Tool Hub.