Lacerte 2016 installation error

Forum|Forum|6 years ago
June 23, 2020
2 replies
17 views

I am unable to install Lacerte 2016 using either the Web Setup or the CD Image on a new Windows 10 machine. The installer opens to the "Welcome to Lacerte" page, but clicking "Next" only refreshes this page and I can't move to the next steps. Anyone else have this issue? Any suggestions for forcing the install?

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Best answer by aspiveyuch

Tech support was able to troubleshoot for me. The solution was to create a new folder in C:\Lacerte named "16tax", then paste the 2016 PREP file in there. The install worked immediately after that. Thank you!

George4Tacks

Level 15

https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lacerte/00/4743

Answers are easy. Questions are hard!

A

aspiveyuchAuthor

Level 2

I tried this, but it did not work.

George4Tacks

Level 15

Is it possible you have a window that is opening off screen? https://proconnect.intuit.com/community/help-articles/help/the-lacerte-program-or-a-lacerte-pop-up-window-opens-off-screen/00/4278

Answers are easy. Questions are hard!

A

aspiveyuchAuthorAnswer

Level 2

Tech support was able to troubleshoot for me. The solution was to create a new folder in C:\Lacerte named "16tax", then paste the 2016 PREP file in there. The install worked immediately after that. Thank you!

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