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Drphibes
Level 6
August 23, 2022
Solved

Kaspersky deleting commgr20.dll and commgr19.dll Lacerte no contact with Lacerte

  • August 23, 2022
  • 2 replies
  • 11 views

Kaspersky keeps trying to delete these two file from Programfiles x86/common files/Lacerte Shared which, once deleted, won't allow the 2019 and 2020 to communicate with Lacerte.  Just spent 2.5 hrs on the phone with Lacerte to determine Kaspersky eliminated them.  Just letting everyone know.  No other years comm file affected.

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Best answer by Drphibes

Yup, in the end had to turn off Kaspersky file protection, force web install the 2019 and 2020 programs (which replaces the commgr19.dll and commgr20.dll) not startup the programs or restart the computer, go to Kaspersky and find the file exceptions part of the program and navigate to the two .dlls and identify them as not to be scanned, turn the file protection back on and then restart the computer.  After all fired up the communications work as expected and no Kaspersky auto delete or warnings.  It's always something...

2 replies

IRonMaN
Level 15
August 23, 2022

You are braver than I am comrade.  A Russian software protecting American computers these days?   

Slava Ukraini!
sjrcpa
Level 15
August 23, 2022

Is there a way to tell Kaspersky that those 2 files are safe?

The more I know the more I don’t know.
Drphibes
DrphibesAuthorAnswer
Level 6
August 24, 2022

Yup, in the end had to turn off Kaspersky file protection, force web install the 2019 and 2020 programs (which replaces the commgr19.dll and commgr20.dll) not startup the programs or restart the computer, go to Kaspersky and find the file exceptions part of the program and navigate to the two .dlls and identify them as not to be scanned, turn the file protection back on and then restart the computer.  After all fired up the communications work as expected and no Kaspersky auto delete or warnings.  It's always something...