Its Saturday October 12th , 3 days before a tax filing deadline of October 15th.. and this tax software company has no phone service today..what am I paying for here

Forum|Forum|6 years ago
December 7, 2019
3 replies
14 views

My firm pays thousands of dollars to Lacerte ... and there is no customer service open on Saturday October 12th before a deadline on October 15th.. you gotta be kidding me

Lacerte Tax

This topic has been closed for replies.

Best answer by George4Tacks

You got up too early. They are open now https://accountants-community.intuit.com/articles/1859871-how-to-contact-lacerte-for-help

George4TacksAnswer

Level 15

You got up too early. They are open now https://accountants-community.intuit.com/articles/1859871-how-to-contact-lacerte-for-help

Answers are easy. Questions are hard!

A

alaskoAuthor

Level 2

Yes I called before 8 am pacific, don't knock yourselves out guys on a deadline

abctax55

Level 15

AND...since you are new here....

*We* can, and do, often solve problems for fellow tax preparers long before support gets around to it.

IF you ask nicely, that is

HumanKind... Be Both

IRonMaN

Level 15

Call up Lacerte a week ahead of time next year and let them know what your work schedule is. I'm sure they will be happy to have someone stand by just in case you have a problem. It's also good to see that you appreciated George's accurate answer.

Slava Ukraini!

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