Is there a way to let my mouse scroll in the detail input screen? It seems to be working on every other screen, just not the input screen.

Forum|Forum|3 years ago
February 9, 2023
2 replies
13 views

Mouse scroll is working on every screen except all data input screens. Anyone having this issue or know how to fix this?

Thanks in advance for the help with this!

Lacerte Tax

This topic has been closed for replies.

Best answer by Dmurry

Hi Terry,

Yes I did - it took a call into technical support to do figure it out. I had to download and run the Tool Hub program which essentially downloaded/fixed various files within the 2022 program itself.

After running the Tool Hub program, it was fixed and no issues since!

PhoebeRoberts

Intuit Community Champion

Click on (almost any of the) detail fields below the grid.

D

DmurryAuthor

Level 2

Hi Phoebe,

Thanks for the attempt! The scroll part of the mouse works when viewing the forms screen and every other program.....just not for the input screens within Lacerte. For instance, the Schedule C input screen for me does not have a grid box and it will not allow me to use the scroll button on the mouse to move quickly down the expenses.

It seems like there is some kind of setting in the options menu that is preventing the ability to scroll down through the detail screens.

Any other ideas what may be causing this?

T

terryc33

Level 2

Dmurry - I am having this same issue, did you find a way to resolve it?

D

DmurryAuthorAnswer

Level 2

Hi Terry,

Yes I did - it took a call into technical support to do figure it out. I had to download and run the Tool Hub program which essentially downloaded/fixed various files within the 2022 program itself.

After running the Tool Hub program, it was fixed and no issues since!

G

ginamarie7

Level 3

Hi there,

Which program in the Lacerte Hub did you use to fix that problem? Thanks

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