Is Support wait time bad??

Forum|Forum|6 years ago
December 7, 2019
2 replies
12 views

After almost an hour on hold, hung up and called back. I was told could be 1 1/2 hours or more?? Never had this kind of issue before!! i have a client that is waiting for their e-signature and it keeps rejecting it! Is this what tax season with this VERY EXPENSIVE program going to be like??

Lacerte Tax

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Best answer by IRonMaN

The wait time is only bad if you call when support is open.

Support has never been Intuit's strongest point, but they have had some major issues to deal with lately so everybody except me, my brother Larry and my other brother Larry have been calling in.

IRonMaNAnswer

Level 15

The wait time is only bad if you call when support is open.

Support has never been Intuit's strongest point, but they have had some major issues to deal with lately so everybody except me, my brother Larry and my other brother Larry have been calling in.

Slava Ukraini!

IntuitAustin

Level 10

Jeri Sue, those wait times are accurate. We have seen an increase in volume over what was expected this weekend. We are open until 4 PM CST today and will assist any customers in queue past 4 PM as well. If you call tomorrow at 11:30 CST when we first open, you'll have a better chance of not having such a long hold time.

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J

Jeri-SueAuthor

Level 2

I had to call on another issue as soon as you opened today and the wait wasnt bad. This is an esig glitch, so probably need tech but ill try to post or else call when I get out of church tomorrow. Your narrow window of support times is not the best either!!