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S
Shelley2
Level 2
February 26, 2022
Question

Is anyone else having trouble with docusign?

  • February 26, 2022
  • 1 reply
  • 13 views

When I try to send a docusign it says it can't be done at this time.

    This topic has been closed for replies.

    1 reply

    S
    strongsilence
    Level 10
    February 26, 2022

    No, I have not had that problem at all this tax season.  

    But a tag along issue I have is this:  A client who fails the authentication should know why.  Do they get a message?  Does the message assist them in authenticating?  Yesterday, I logged into DocuSign for a client and there was no reason provided for the authentication failure.

    S
    Shelley2Author
    Level 2
    February 26, 2022

    The reason they fail authentication is they answer a security question wrong. I don't think they get another chance at it. To my knowledge you have to resend the docusign.

      PhoebeRoberts
      PhoebeRobertsIntuit Community Champion
      Intuit Community Champion
      February 26, 2022

      And they get three tries (the first and then two void-and-resends on the preparer end) and then they are stuck with a wet ink signature for that year.

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