Is anyone else experiencing major problems with lacerte's telephone support this year?

Absolutely!  I tried to navigate the current help system in vain for several hours. The "how may I route your call"  personal operator has apparently been cashiered, replaced by a call back feature and circuitous voice mail menus that have no "live operator" option and no way out.

I wound up at one point  in a QuickBooks access option loop - and our office doesn't even use Quickbooks! I hung up and called back in. Finally received two callbacks with the first responder,  after an hour,  still trying at this moment to conference in the billing department. She needs to include them  to resolve  a double billing question which is blocking rep access for our office. The Lacerte computer system falsely shows a balance due but the billing depart    But can my technician's supervisor , after over an hour wasting both of our times, bypass the backed up billing queue by simply calling a billing dept. supervisor directly?  Nope!

Our office has been big issues for the last past 6 weeks, and no one was able to solve this problem. We are stuck and cannot move forward.