Yes, our IT person says it is a Lacerte application problem. Our system is working perfectly, yet we get frequent lags in our program when we are preparing tax return.

S

spernaa

Level 2

Yes, we have been having the same issue.

D

darkstar

Level 2

Yes. applied updates and have rebooted my machine. Still getting the Not Responding state frequently. Not sure what triggers it.

D

DCGB

Level 2

Having the same issue.

tried everything.

Drphibes

Level 6

Yup,

We have Win 8 and Win 10 machines, same issue. We have shifted our work to getting returns prepared for data entry until resolved. Russians?

T

TaxMom12

Level 4

I phoned support and was told this was a software issue they are working to resolve.

C

CLyon

Level 3

Did you call about the efile latency issue or the "not responding" issue? They seem to be two different problems, but maybe related.

I have not even tried to efile today, just have the not responding constantly during regular program use.

K

Kgunther

Level 2

What I am doing:

Took Lacerte Offline.

It's a hassle because all our docs are online. So I download docs onto local drive. Then go unplugged from internet entirely. Log in "offline status" and I get some error messages but at least I can work.