Intuit Link not responding

Forum|Forum|5 years ago
December 3, 2020
1 reply
8 views

We have had two clients in two days call us to tell us that they can not upload documents to Intuit Link - both are clicking on "Upload Documents" as they normally would and the box just keeps spinning and spinning. They are never given an options to actually attach and upload a document.

I can't get the issue to replicate on my end - I can log in with a personal account and upload with no issues.

Any suggestions for the clients to try to see if they an bypass the constantly loading download screen?

Intuit Link

This topic has been closed for replies.

itonewbie

Level 15

Intuit Link is a bit temperamental sometimes but following the steps outlined below should resolve most issues:

Use only Intuit Link-supported browsers (see https://proconnect.intuit.com/community/help-articles/help/system-requirements-for-intuit-link/00/5581);
Clear cache and cookies;
Exit and restart browser;
Restart machine or device;
Open Intuit Link only in incognito mode;
Use another Intuit Link-supported browser if problem persists; and
Use another machine or device, if available.

---------------------------------------------------------------------------------Still an AllStar

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