Installing old Lacerte version problems

Forum|Forum|4 years ago
September 9, 2021
1 reply
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Okay, has anyone else had this aggravation with Lacerte support and found a way around it?...

In addition to our regular practice we do a lot of forensic and tax resolution work that requires access to our old versions of Lacerte. We had an older computer that was our go-to for this but it gave up the ghost and we are attempting to reinstall 2000 through 2003 and having no success whatsoever. Hitting errors such as the drive not mapped... when it is mapped.. and the prep file not found... when it is indeed in the directory via a fresh download... etc.

We called Lacerte support and they attempted to use the Lacerte Tool Hub which did not help in any way. And, it only "helps" (yeah, right) back to 2002 anyway.

While the support rep was nice enough and did what she could we were told that they are only able to help with 2018 and forward... WTH?

This may be the straw that moves us to UltraTax CS who has already provided us with free older versions to try and help. But, sure would like to avoid a switch at this later in the year date.

Any tips or suggestions for installing 2002 or prior? So far, Lacerte support has been anything but supportive.

Thanks!

Lacerte Tax

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George4Tacks

Level 15

The process is to download a CD image and then burn a CD to install from that CD. You can download from your "My Account" You can get all the way back to 1990

https://www.laptopmag.com/articles/mount-burn-iso-files-windows

Start by creating your program folder C:\Lacerte\00tax and C:\Lacerte\01tax etc and copying the appropriate prep file to it. Then run the install from the CD Created.

Come back if you have problems.