In Lacerte, program froze when trying to e-file an s-corp tax return. Had to close program. Now the client is inaccessible, says I have the file in use.

Forum|Forum|6 years ago
February 28, 2020
2 replies
23 views

In Lacerte, the program froze up when I was trying to print an s-corp tax return. Had to close the program. Now the client is inaccessible, says I have the file in use. I also cannot delete the Userxxx.LW9 file in the urn folder.

I found a solution posted by George4Tacks on 12-07-2019 02:45 AM

Lacerte Tax

This topic has been closed for replies.

Best answer by mrobcdr

The solution that worked in this situation was simply to close the Lacerte program and reboot our network server. We had already backed up our clients before calling support.

R

roster1

Level 2

I would make sure you have all your S-Corp info backed up.

We lost all of our input for the whole module yesterday. The problem started similar to what you have experienced so far.

Lacerte is still working on fixing it.

M

mrobcdrAuthor

Level 2

Thank you so much for that advice! I'm sorry you lost your S corp data and hope it can be recovered!

M

mrobcdrAuthorAnswer

Level 2

The solution that worked in this situation was simply to close the Lacerte program and reboot our network server. We had already backed up our clients before calling support.

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