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Level 2
December 7, 2019
Solved

I received a critical error that a PDF needs to be attached to the return. I've attached it, but the error remains. How can I clear it and e-file?

  • December 7, 2019
  • 1 reply
  • 25 views
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Best answer by George4Tacks

Go to the attach pdf screen (depends on which type of return) and delete the attachment. Exit the client. Re enter the client and attach the pdf. If the error still occurs, do your best to write what the error is and post it in the comment below. Some critical errors are really warnings and do not clear, you can still e-file the return. 

1 reply

George4Tacks
Level 15
December 7, 2019

Go to the attach pdf screen (depends on which type of return) and delete the attachment. Exit the client. Re enter the client and attach the pdf. If the error still occurs, do your best to write what the error is and post it in the comment below. Some critical errors are really warnings and do not clear, you can still e-file the return. 

Answers are easy. Questions are hard!
LCBCPAAuthor
Level 2
December 7, 2019
Thank you!  The critical error cleared the second time around.