Just tried calling in to Lacerte printing support. Got a person, Vandelin, that kept trying to tell me how to print estimated tax vouchers instead of a 1040-V or CA 3582 tax payment voucher. Had his significant other on another phone call while I sat there as she was yelling at him about someone that got into her car and got it dirty. ("Go git sum **bleep** soap!) Hands down the most unprofessional support call I've ever had. He seemed clueless but was also clearly distracted. It's nice to know I pay over $8k for annual software and get that level of support. What a joke.
I hope you called the wrong number. Maybe TurboTax support where "professionals" work from home.
Here is my setup

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